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Privacy Policy

Last Updated: December 2024

At Shocked Electronics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you use our services or contact us, we may collect personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Equipment details (brand, model, serial number)

Derivative Data

Our servers may automatically collect information when you access our website, such as:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

2. Use of Your Information

We may use the information we collect about you to:

  • Process and manage your repair orders
  • Communicate with you about your repair status
  • Send you estimates, invoices, and receipts
  • Respond to your inquiries and customer service requests
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

By Law or to Protect Rights

If we believe the release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.

Third-Party Service Providers

We may share your information with third parties that perform services for us, such as payment processing, shipping, and email delivery. These service providers are obligated to protect your information.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Repair records may be kept for warranty purposes and to assist with future service needs.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to withdraw consent

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

10. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Address: 209 Ditmas Ave 2nd Fl, Brooklyn, NY 11218
  • Phone: (718) 633-3331
  • Email: shockedelectronics@gmail.com